A contract written like a product.

These Terms of Service (the “Terms”) form a binding agreement between you and Truint Labs Pty Ltd (“TruintTrip,” “we,” “us”) — the Australian company (ACN 700 244 631 · ABN 71 700 244 631) that owns and operates TruintTrip^™, an AI-powered travel discovery and planning platform based in Sydney, Australia — in relation to your use of the service available at truinttrip.ai and any related applications, APIs, and extensions (the “Service”).

By creating an account, accessing, or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

TruintTrip is an AI-powered travel discovery and planning platform. The Service:

• Transforms short-form travel reels and chosen destinations into reasoned, day-by-day trip blueprints.
• Curates and presents thematic Travel Worlds composed of public, AI-validated travel content.
• Personalises recommendations using your interactions (Travel DNA).
• Surfaces accommodation, experience, and activity options through third-party booking partners.
• Provides shareable artifacts, collaboration features, and exports of generated trips.

The Service is available to individuals who are at least 16 years old (or the higher digital-consent age in your jurisdiction). By using the Service you represent that:

• You meet the minimum age requirement.
• You have legal capacity to enter this agreement.
• You are not barred from using the Service under the laws of your jurisdiction or any applicable trade-sanction regime.
• If you are using the Service on behalf of an organisation, you have authority to bind that organisation.

You are responsible for:

• The accuracy of the information you provide.
• Maintaining the confidentiality of your sign-in credentials (authentication is delegated to Clerk; we recommend enabling MFA).
• All activity that occurs under your account.
• Notifying us at legal@truinttrip.ai immediately on any suspected unauthorised access.

You agree not to:

• Scrape, crawl, harvest, or reverse-engineer any part of the Service or its underlying APIs.
• Probe, scan, or test the vulnerability of the Service except under our published responsible-disclosure programme.
• Bypass, attempt to bypass, or interfere with rate limits, quotas, or access controls.
• Use the Service to generate, promote, or distribute content that is illegal, defamatory, harassing, fraudulent, hateful, sexually explicit involving minors, or that infringes the rights of others.
• Submit URLs to content you do not have the right to use, including but not limited to copyrighted videos uploaded without the creator's permission.
• Resell, sublicense, or commercially redistribute generated trips except as expressly permitted under a paid plan.
• Use the Service to violate the terms of any third-party platform (e.g. Instagram, TikTok, YouTube Community Guidelines).

We may suspend or terminate accounts that violate these rules. Egregious or repeated violations may also trigger permanent IP-range blocks and referral to law enforcement where warranted.

“Your Content” means anything you submit, generate, or upload to the Service — including reel URLs, prompts, customisations, generated itineraries, notes, comments, votes, collaborator contributions, and any media you share.

You retain ownership of Your Content

You grant TruintTrip a worldwide, royalty-free, non-exclusive licence to host, store, process, transmit, and display Your Content solely to deliver the Service to you (and, where applicable, to collaborators you invite or recipients of trips you publish). This licence is automatically revoked when you delete the content.

Aggregated and de-identified data

We may compile aggregate, fully de-identified statistics from Your Content (e.g. “X% of users in May planned trips to South America”) for product improvement and marketing. Such aggregates can never be reverse-engineered to identify you.

Generated trips as platform content

Trips and itineraries generated on the Service are travel content, not personal records. Notwithstanding the revocation described above, you grant TruintTrip a perpetual, irrevocable, worldwide, royalty-free licence to retain, reproduce, adapt, anonymise, and incorporate the trips and itineraries you generate into our travel catalog and Discovery Hub — including curating them into Travel Worlds. This licence survives deletion of your account: on deletion we detach these trips from your identity and may keep them in de-identified form as platform content. It does not extend to your personal data — your Travel DNA, saved items, search history, or account profile — which is erased as described in Section 15.

Your trips

Trips you generate are yours for personal travel use. You may print, save, share publicly, fork into derivatives, and export to PDF. Commercial redistribution — selling, sublicensing, repackaging into another commercial product — is reserved to paid plans and requires written agreement for redistribution at scale.

Travel Worlds

Travel Worlds are our intellectual property. The curation, ranking, thematic structuring, and Discovery scoring are proprietary. You may view, save, and use them to plan personal trips. You may not republish a Travel World as your own curated collection on a competing platform.

Discovery Hub content

Editorial sections, the AI Concierge, and ranking algorithms are our IP. Underlying public content (e.g. YouTube videos shown via the official API) remains the property of the original creators and platform.

When you publish a trip as public or discoverable, you grant other users a worldwide, royalty-free licence to view it on TruintTrip, save it to their library, fork it into a derivative trip, and share the public URL through standard channels.

Forking

A “fork” is a derivative trip created by another user from your published original. Forks display lineage attribution back to your trip by default. Forkers may customise their fork freely; their changes are theirs. Attribution may be hidden by the forker only if you have explicitly enabled that option on your original.

Collaborative trips

You may invite collaborators (editors, commenters, viewers) on any trip. Inviting a collaborator extends them a scoped licence to the trip content matching their role. Owners may revoke collaborator access at any time; revocation removes future access but does not unwind prior contributions.

Takedown

You may unpublish a public trip at any time from your account. Once unpublished, we remove it from our public-facing surfaces and begin a search-engine deindexing process. Cached copies on third-party search engines may persist for a short period beyond our control.

The Service is a planning tool, not professional travel, medical, legal, or financial advice. For high-stakes decisions (e.g. travel during a crisis, medical considerations, complex visa scenarios), consult a qualified professional.

The Service incorporates third-party components — identity (Clerk), payments (Stripe), AI providers (Anthropic, Google, OpenAI), mapping (Mapbox, Google Maps), imagery (Pexels, Google Places photos), analytics (Plausible), and the booking partners listed in Section 11. Each is subject to its own terms; your use of the Service incorporates those terms by reference where their integration is essential.

We are not responsible for outages, defects, content, pricing, or policy changes by any third party. We will use commercial best efforts to maintain integrations and to announce material changes (e.g. a booking partner deprecating an API).

We refer travellers to booking partners — currently Booking.com, Expedia, GetYourGuide, Viator, Klook, Skyscanner, Hotels.com, and additional partners listed at /partners as they launch.

The transaction is with the partner, not us

When you click through to a partner, your transaction is between you and that partner, subject to their terms and refund policy. We earn an affiliate commission if you book, but we do not mark up the partner's price.

We are not liable for partner experiences

Quality, accuracy, fulfillment, refunds, and disputes for bookings made on partner platforms are the partner's responsibility. We will assist you in good faith if you contact us about a problematic partner experience, but we have no obligation or authority to compel a partner outcome.

Tour, accommodation, activity providers

Where tour operators, accommodation hosts, or activity providers appear inside our partner integrations, the contractual relationship is solely between you and that provider, mediated by the booking partner. TruintTrip is not a party to that contract.

The following remain at all times the exclusive intellectual property of TruintTrip and our licensors:

Brand & trademarks

The TruintTrip^™ name, logo, wordmark, and marks are trademarks claimed by Truint Labs Pty Ltd. Our design language, typography system, and brand voice are also protected. You may not use the TruintTrip name or marks without our prior written permission.

Travel Worlds

Curation, ranking, thematic structuring, editorial framework.

Travel Intelligence Engine

The 6-factor scoring system, personalization model, AI orchestration logic.

Discovery Hub

The discovery surface, sections framework, recommendation algorithms.

Generated assets

Trip templates, day-rhythm models, energy-balance heuristics, place-resolution pipelines.

Shared & public asset infrastructure

Forking model, lineage tracking, share-page templates, share-card generation pipeline.

User Content

Owned by users under the licence in Section 6.

Public Content

Owned by the original creators / publishers. We display public content under fair-use and platform-API terms.

TruintTrip^™ is a trademark claimed by Truint Labs Pty Ltd. Nothing in these Terms grants you any right or licence to use our name, logo, or marks, except as expressly permitted by us in writing.

Notice of alleged infringement may be sent to legal@truinttrip.ai. We honour valid DMCA notices and equivalent notice-and-takedown regimes in the jurisdictions where we operate.

Explorer (Free)

Permanently free. Generation quotas apply; specific limits are published in-product and may evolve.

Builder (Welcome Kit)

A time-limited welcome allowance so you can evaluate premium features before subscribing. No payment required.

Traveler+ / Pro

Paid annual subscriptions, billed via Stripe at the published price. They renew automatically each year until you cancel.

Trip Pass

A one-time purchase (not a subscription) that grants a fixed allowance of trip generations and destination builds.

Enterprise plans

Custom contracts negotiated bilaterally for tourism boards, hospitality groups, OTAs, and corporate clients. Their terms supersede or supplement these public Terms as agreed in the contract.

Auto-renewal & cancellation

Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time from Account → Billing. Cancellation stops all future charges immediately, but does not remove your access straight away — your subscription remains active until the end of your current paid billing period, after which your account returns to the free Explorer tier. No further payments are charged after cancellation. We will notify you of any price change at least 7 days before it takes effect, with the option to cancel before the new price applies.

Our services deliver premium AI-powered results immediately. Once premium services have been accessed or used, you have received the core value of your purchase. Accordingly, refunds are available only in the limited circumstances described in this policy.

Cancellation is not a refund

Cancelling a subscription stops future renewals and lets you keep access until the end of your paid period. On its own it does not entitle you to any full, partial, or pro-rata refund — including where you changed your mind, no longer intend to travel, forgot to cancel, used only part of your plan, or are dissatisfied with personal preferences.

When refunds are available

• Duplicate payment — you were charged twice for the same item, or a duplicate transaction was processed.
• Fraudulent or unauthorised transaction — a verified unauthorised or fraudulent charge.
• Major technical failure caused by us — a critical failure on our side that prevented delivery of the paid service (for example, the subscription activated incorrectly, or a platform outage prevented access).

Any goodwill refund outside these circumstances is entirely at our discretion and is not an entitlement.

Trip Pass

A Trip Pass is a one-time purchase, not a subscription. Once a Trip Pass has been activated or any premium travel intelligence has been generated from it, it is non-refundable and cannot be cancelled.

You can delete your account at any time from Account → Delete account. Deletion is permanent and irreversible, and before you confirm we show you exactly what will happen:

• Your subscription is cancelled immediately. No further payments are charged, and — consistent with Section 14 — deletion does not entitle you to a refund for the current billing period.
• Your personal data is permanently erased. Your account, Travel DNA, saved worlds, wishlists, and search history are deleted and cannot be recovered.
• Trips are retained as anonymous content. The trips and itineraries you generated do not contain personal data. On deletion we detach them from your account and may keep them, in anonymous form, as part of our travel catalog and Discovery Hub — no longer linked to you (see Section 6).
• A Trip Pass is forfeited. Any remaining Trip Pass allowance is lost on deletion and is non-refundable (Section 14).

Some records may be retained only where we are legally required to keep them (for example, transaction records for tax and anti-fraud purposes) or to resolve disputes and enforce our agreements. How we handle personal data on deletion — and your rights of access, correction, and erasure — is described in our Privacy Policy.

Some features surface country and travel-advisory intelligence — safety ratings, entry and health guidance, seasonal risk, and similar information about destinations. It is compiled from third-party and government sources, including national travel-advisory services, and is provided for general information only.

• Not professional or safety advice. It is not legal, medical, security, immigration, or insurance advice, and must not be relied on as your sole source for travel-safety or entry decisions.
• Governments disagree, and advisories change. Different governments assess the same destination differently, and advisories can change at short notice. Always confirm current requirements with the official government sources for your nationality and destination before you book or travel.
• Accuracy is not guaranteed. We do not warrant that this information is accurate, complete, or current and — to the extent permitted by law, and subject to the disclaimers and limitation of liability in Sections 17 and 18 — we are not liable for decisions made in reliance on it.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, virus-free, or that AI-generated recommendations will be accurate, current, complete, or suitable for your specific circumstances. We disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such disclaimer would be void under applicable consumer-protection law (in which case the disclaimer is limited to the maximum extent permitted).

To the maximum extent permitted by law:

• Our aggregate liability arising out of or relating to the Service is capped at the greater of (a) the amount you have paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) AUD $100.
• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost data, or loss of goodwill, regardless of the cause of action or theory of liability.
• Nothing in this section limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer guarantees that cannot be excluded.

You agree to indemnify, defend, and hold harmless TruintTrip and its officers, directors, employees, and agents from and against any claim, liability, damage, loss, or expense (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or our Privacy Policy.
• Your violation of any law or third-party right (including IP and privacy rights).
• Your submission of content you do not have the right to use.
• Your misuse of the Service, including circumvention of rate limits, scraping, or commercial redistribution outside the licence in Section 6.

We will provide prompt written notice of any claim and reasonable cooperation in defence. You may not settle a claim that imposes obligations on us without our prior written consent.

We may suspend or terminate your access to the Service:

• For breach of these Terms or our Acceptable Use rules.
• To comply with legal process or a regulator's direction.
• To prevent harm to other users, partners, or the integrity of the Service.
• If a payment fails and is not cured within 14 days.

You may terminate at any time by deleting your account from Account → Delete account (see Section 15). Termination does not entitle you to a refund except as set out in Section 14. Provisions that by their nature should survive termination — including IP, liability, indemnification, and governing law — survive.

We may update the Service and these Terms over time. Material changes to the Terms will be notified to registered users by email at least 14 days before they take effect, with a plain-language summary of what changed. Continued use after the effective date constitutes acceptance.

We may modify, suspend, or discontinue specific features at our discretion. Where a paid feature is discontinued, we will refund the unused portion on a pro-rata basis.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Any dispute arising under these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, the dispute shall proceed to mediation in Sydney under the Resolution Institute Mediation Rules. If mediation fails, the parties submit to the exclusive jurisdiction of the courts of New South Wales.

Where mandatory consumer-protection law in your jurisdiction provides a different forum or law (for example, EU consumer rights in the country of habitual residence), that law prevails to the minimum extent required.

Legal & compliance

legal@truinttrip.ai
General legal · DMCA / IP notices · privacy & data protection · security disclosures · regulatory enquiries

General contact

connect@truinttrip.ai
Partner relations · business enquiries · support · all other contact

Marketing sender

noreply@truinttrip.ai
Product-update and marketing emails are sent from this address. Do not reply — use the contact addresses above.

Business identification

Truint Labs Pty Ltd · ACN 700 244 631 · ABN 71 700 244 631
Sydney, NSW, Australia
Registered postal address provided to verified regulators and enterprise partners on request. ABN verifiable at abr.business.gov.au.